Sub-processors
Below are the sub-processors we currently use to process customer data, the service each provides, and where they are located. We keep this page current and notify customers of material changes as described in our Data Processing Agreement (DPA).
| Name | Purpose | Data processed | Location |
|---|---|---|---|
| Cloudflare, Inc. | DNS, CDN and TLS/edge proxy for customer traffic (*.ionstream.ai) plus Pages hosting | Customer request metadata and IP addresses in transit | USA (global edge network) |
| TRG Datacenters | Colocation — physical hosting and custody of all ionstream infrastructure | Physical custody of all customer data at rest | Houston, TX, USA |
| Amazon Web Services, Inc. | Encrypted database backups only (S3, SSE-S3) | Backups of database data (encrypted) | USA — us-east-1 |
| PagerDuty, Inc. | Incident alerting and on-call notifications | Operational alerts (may contain customer identifiers) | USA |
| Slack (Salesforce, Inc.) | Operational alert delivery and internal notifications | Operational alerts (may contain customer identifiers) | USA |
| SparkPost (Bird) | Transactional email — invoices and dunning notices | Customer email address and invoice metadata | USA |
| Intuit QuickBooks | Accounting and bookkeeping integration | Customer billing and accounting data | USA |
We do not use a payment gateway or card processor: orders are settled by wire transfer.